It’s understanding that is operational and strategic for creating, improving relationships, and raising productivity. They surely had the logistics knowledge in Asia, the very best operational understanding. They believed that codifying this logistics understanding has been all they had to do to practice knowledge management. I keep its understanding. That’s what successful expansion relationships, developing knowledge, and quality management deliver. Knowledge Management plans have to be aligned to relations, productivity, and quality. They needed to change from functional to client-focused knowledge management. However, as soon as we worked together, they realized that effective knowledge management is about changing themselves to meet customer needs. They had to know why customers would want to utilize containers, and exactly what they would put for the future, in them.